Q&A
When will my order ship? +
We aim to ship all orders within 1–3 weeks, depending on the item. Many pieces are handmade or made-to-order, so we ask for your patience while we work our magic!
How long will it take to receive my order? +
Once shipped, delivery time depends on the shipping method and your location. Most U.S. orders arrive within 3–7 business days after shipping. International orders may take longer.
Do you offer tracking for packages? +
Yes! Once your order ships, you’ll receive a tracking number by email so you can follow your spooky package on its journey.
Can I change or cancel my order after placing it? +
If you need to make changes, please contact us within 24 hours of placing your order. After that, we’ve probably already started crafting or packaging your items.
Do you offer local pickup or delivery? +
Currently, we ship only — no local pickups yet (but who knows what potions the future holds?).
Do you take custom or personalized orders? +
Yes! We love custom work. Reach out through our Contact page or email, and we’ll see what dark magic we can conjure for you.
Can I request a custom engraving or design? +
Absolutely! Many of our engraved products can be customized. Message us for details and pricing.
Are all products handmade? +
Most of our items are handmade or hand-finished, especially engraved, macramé, or body care products. Some blanks are sourced, but we transform them into unique, gothic treasures.
Do you restock sold-out items? +
Some items are restocked, but many are limited edition or one-of-a-kind. If you see something you love, grab it before it disappears!
Can you make bulk orders for gifts or events? +
Yes, we can handle bulk or wholesale orders. Contact us to discuss details and timelines.
What payment methods do you accept? +
We accept major credit cards, debit cards, Shopify Pay, Apple Pay, Google Pay, and PayPal.
Do you offer discounts or promo codes? +
Yes! Subscribe to our newsletter (Join Our Cult) and get 13% off your first order, plus updates on new releases.
How do I use my discount code? +
Enter your discount code during checkout, and it’ll apply to eligible items. Only one code per order, please!
Do you offer gift cards? +
Yes! Ghoulish Needs gift cards are available and make perfect spooky gifts for any occasion.
What’s your return or exchange policy? +
We accept returns or exchanges within 14 days of delivery on most non-custom items. Items must be unused and in original condition.
What should I do if my item arrives damaged? +
Please contact us immediately with photos, and we’ll work to make it right — whether that’s a replacement, refund, or store credit.
Can I return personalized or custom items? +
Unfortunately, we can’t accept returns on custom or personalized pieces unless they arrive damaged or defective.
How do I start a return or exchange? +
Email us through the Contact page with your order number and reason for return, and we’ll guide you through the process.
How should I care for my engraved or handmade items? +
Gently clean engraved glass or metal items with a soft cloth; avoid abrasive scrubbing. Macramé pieces should be spot-cleaned. Always check product-specific care tips provided with your order.
Are your bath/body products safe for sensitive skin? +
Our products are made with skin-loving ingredients, but we recommend doing a patch test before full use. Discontinue if irritation occurs.
Where are you located? +
We’re based in the U.S., shipping out of our dark little workshop (details kept secret, of course).
How can I contact you with questions? +
You can reach us anytime through our Contact page or email us. We aim to respond within 1–2 business days.
Do you collaborate with other artists or creators? +
Yes! We love working with fellow spooky creators. Send us a message if you’re interested in collaborating.
Do you offer wholesale or resale options? +
We do! Please reach out for wholesale inquiries — we’d love to haunt your shelves.